Charleys Cheesesteaks - Niagara Falls

Tasty subs. No, not like the OG's in Philly but they make their own good ones an interpretation of cheesesteak. A destination for those shopping from the North.

The food is extremely affordable. The staff tend to be friendly on most occasions. My favorite meal is the chicken California. It's got chicken, lettuce, tomatoes, provolone, and ranch. It's always been cooked to perfection. My fiance loves steak. He's tried probably three different steak subs from this location. They are average to say the least. He said he'd compare the steak to the frozen store bought steak-um's. Very little flavor and usually very dry. My fiance ordered jalapenos on his sub and it had so little that we didn't even see them until digging through the sandwich. Then I asked for a small cup of jalapenos and the cook got frustrated saying he cooked then in the sandwich. Is that really how you treat a customer who is asking for a small cup of jalapenos because there was only one or two in the sandwich? If he was worried about cost I would have gladly paid extra for what I already asked for from the start. They have a variety of lemonades that are usually pretty good. I forgot to take the picture of my drink before I started drinking it but I still wanted to share them. I got the peach lemonade on the left and my fiance got the strawberry lemonade on the right.

Waited in line for 15 mins, everyone at the grill is masked but the lady at the cash has hers pulled down under her chin. She served several customers without her mask and speaking around the shield. I didn't want to risk it so i left line.

One of the worst experiences I've had. First off, the food was good. Always is. But the service was abysmal. The man behind the counter was awful. The whole time he was complaining about his job and threatening co workers. Talking about walking out. Talking about holding a meeting and everyone was gonna feel his wrath. He had a black shirt on so I figure he was a manager or lead of some sort. And he was loud too. I could still hear him once I went to sit down. Very unprofessional and downright abusive. I don't know his name but very short brown hair. Beard only on his chin. Working at 11am on October 8th

Very rude and horrible workers! The guy that took my daughters order today was very disrespectful to my daughter for no reason. Also the lady who was packaging the food was very rude and just disgusting. She try attempting to give my daughter food she intentionally spit in. The woman thought my daughter didn’t see because her back was turned towards her friend but her friend has caught it on camera. The young lady continually kept being rude to my daughter when my daughter ask for a refund. I can’t understand how this place is still in business! My daughter did nothing to the young lady for her to do such disgusting thing! To the owner please hired new workers myself and my family love you guys never had any issues in the past. Will be sure to stay away from this establishment until better customer service is established!