Du Vin Bistro - Newcastle upon Tyne

My partner and I were in the hotel and had dinner in the bistro. all three dips were delicious and beautifully presented. we have sought from our beautiful server nehal!

An honest review. Four adults and two small children. Total price for Sunday lunch £190. I had the beef dinner and the whole dinner was very good. My wife had the chicken dinner an again was very good. An important part of any meal for...me is the wine. So first thing we ordered was a bottle of my favourite wine Pinot Grigio. It cost £34.00 and was very disappointing. Yellow in the glass which is never a good sign. The head waiter asked me what I thought of the wine and I said to be honest it 's bad. He replied Well your wife ordered that one so you order the next one . RECOMMENDATIONS Gravy was very good but need a lot more of it. For gods sake change your Pinot Grigio wine supplier. Better manners for your waiter!

Chose this venue for a family birthday party. Food was magnificent and the service top class. Thank you Sean and team for a lovely evening!

Visited for festive afternoon tea on Christmas Eve. Arrived to the young man on reception who wasn’t particularly friendly. He seemed reluctant to answer our questions and wanted us to hurry and sit down (there was nobody else waiting to be seen and the phone...wasn’t ringing so not exactly busy). Seated in the bar area as dogs aren’t allowed in the bistro. We knew this in advance so not a problem. It was really cold inside. They had the fire going but it was a large area and my hands and face were freezing. The fire wasn’t nearly enough to heat the room. Barman was friendly and cheerful. Our waiter was very nice, friendly and helpful. We were served our tea, which was extremely disappointing. The scones were tiny and very dense. No clotted cream, whipped cream compressed in a dish. The sandwich’s were on stale bread. One sandwich was just butter and cucumber! Turkey and cranberry and cheese and pickle were nice. Egg was bland and under seasoned. The salmon option my husband spat out in to a napkin and told me not to eat it. The cakes, with the exception of the carrot cake, were horrible. They all tasted the same, we took a little taste from each one hoping something would be nice and they were all stale tasting and had a bit of a plastic like taste, as if they’d all been stored in a smelly plastic tub all together. My husband didn’t touch any of them. I wanted to complain but my husband really doesn’t like to and when the manager walked past and asked if we were ok, my husband replied yes we’re ok thank you as he doesn’t like to make a scene, especially when we’ve just received the food so were hopeful it might get better. When we finished the waiter asked how it was and I said my honest opinion. He got the manager who was immediately defensive and standoffish. He said everything was made fresh when we arrived. I don’t believe that and even if that was the case, the bread was still stale. He suggested the cakes may not be to our taste because they’re vegan and they like to cater for everyone (yet served with meat, fish and dairy). I actually have family members who are vegan so have eaten plenty of vegan foods and desserts, all of which are very nice. He said “fine I won’t charge you for the tea” whilst shrugging his shoulders. I said we did have some drinks too to ensure we were charged for these as there was no problem with our drinks and he said “oh don’t worry I will be charging for those”. No apology, no merry Christmas (our visit was on Christmas Eve), just rudeness. The waiter however was very friendly and wished us well. We did have a stay arranged here with another couple but be sure to know that’s been promptly cancelled. What a shame the manager really lets this place down, along with the stale afternoon tea. Decor of the hotel is great and really to our taste.

My friend and I booked her hen party and we paid a deposit, before Covid. We obviously had to postpone. By the time it came to rearrange, we weren’t able to go ahead with the event and asked for our deposit back. There was no...record of us paying, as the staff member who had dealt with it had left. The next person dealing with our case, Emma, was rude, obnoxious and eventually stopped replying, and we didn’t get our money back. Will never be returning and beware if you’re booking for a group.