Welcome Break - NEWCASTLE-UNDER-LYME

Arrived at this establishment on a Thursday evening on my back from the airport and have to say I was appalled, The car park had an awful layout and was very difficult to see at night. I asked for my coffee to have sugar in it and was shocked to discover there was none in my cup. As I sipped the coffee my mood went right down. I complained to the staff and they were unhelpful and told me 'I would have to buy another one to get some sugar. ' which is unacceptable and I 'm not paying 4 pounds for some sugar! After that, I popped to the toilet to discover screwed and torn up of what I presume were pieces of wet toilet roll stuck to the ceiling this is very unhygienic and disgusting. After that, I made my way back to the car and there was major traffic as I left! I was late for my appointment at the GP so was very annoyed and upset!

The building itself is fine once inside, but could use a bit more charm. However, the real issue is the car park. Every time I have visited this location, I have had a terrifying experience trying to navigate from my car to the front door. The layout of the car park is confusing, with cars coming from all directions and reversing out of their spots. Additionally, if you need to use the services inside before buying petrol, you have to go against the flow of traffic to exit the car park, as the exit bypasses the petrol station. Crossing the stream of oncoming traffic to get to the petrol station was nerve-wracking, especially with my tank running low at only 50 miles left.

Everything and everywhere is scruffy chewing gum on the edge of the tables the entrance is filthy the toilets are dirty the subway is scruffy it all needs a good wash

To start off with, on the first visit up towards the Lakes, they had a faulty fire alarm. I’ll just say Northbound and Southbound I don’t think were talking. Southbound at the time didn’t know about the other. [been in contact with site managment already and are trying to get things sorted. On a major note, there is no wheelchair access to the bridge, apparently there’s no space for a lift. I will admit I think there is in the middle of the stair square. No other accessibility issues. All staff very friendly.

Decided to try the good breakfast it was not good at all! sausage bacon bap dry slightly stale bap, no butter on it, luke warm bacon sausage. weak coffee. never again, I 'll hold on for a mcdonalds!