Dunkin' - Newburgh

This is one of the best Dunkin' Donuts I’ve ever visited. The staff is consistently friendly and accommodating, and they maintain a high level of professionalism. Additionally, the location is convenient for the neighborhood and has a reasonably sized parking lot.

I got a few coffees for myself and some friends, and they were exactly what I ordered. I feel sorry for the new girl who was working alone and seemed unfamiliar with the register and the iced coffee machine. Despite being clearly unprepared for a solo evening shift with no proper training, she remained cheerful and professional. I’m giving 1 star for the poor treatment of employees, 3 stars for the decent coffee quality, but 5 stars for this new employee who kept her cool and did an amazing job under pressure. Keep up the great work!

My experience at this restaurant was disappointing from start to finish. The bagel was poorly prepared, coated in too much butter and incredibly dry. However, the most frustrating part was the staff. My son and I sat in to eat, but the employees seemed uninterested and lazy. It was difficult to get anyone to take our order. I overheard them complaining about customers, particularly disparaging remarks about those who used curbside pickup. They griped that people should get out of their cars, implying that the pandemic is no longer an excuse for not delivering food. Their lack of professionalism really tainted the experience. I had hoped that things might have improved since my previous visit, but sadly, that was not the case. I won’t be coming back anytime soon.

Could not make a purchase. Associate whom I am assuming was the manager on duty was very disrespectful withing the 1st 2 min of walking in.while politely attempting to great and make my presence know. Was rudly and loudly yelled at what! I am doing something! in response to a hi . After a 3 hour drive this is very heart breaking not to get my favorite Dd fix.

Ordered a hot latte, got a cold latte. Ordered a hot bacon egg and cheese croissant, got an ice cold sausage egg and cheese croissant. Also there were 3 people working there when I showed up, but 2 of them decided they wanted boba tea so they walked out leaving one woman to complete my order. Might have contributed to my order getting messed up, maybe not