Hotel Chantelle - New York

This is my experience trying to book a party of 6.Called once, got a recorded line, saying if you want a reservation for today, press 1, which I did, got 5 rings and then a busy signalCalled back, tried hitting 4 for other questions, got the same experienceUp your game Hotel Chantelle it cannot be that hard to have a person answer the phone especially at 4pm on a weekend

First time visiting here for an after work rooftop event, and I totally loved it. Fully stocked bar. Rooftop is spacious with ample seating. Dj played all the right hits to keep you grooving. Restrooms were always clean, which is a plus for me.

I attended here for a brunch party. I had to pay a 25 per person reservation fee hold that never got refunded . I called , I waited and nothing. Food was mid, DJ was good- cheers to the promoter not the hotel.Service was bad and at the end of all they had the nerves to not refund what they said would be a hold. Over $150 on food and drinks plus the $50 theft. Thumbs down!

We reserved the “2 hour dining experience” with shared food for the table at 9:15. The food was incredible and the waitress was good. But around 10:30 they start rushing us and taking tables away from us to set up for their club environment. (we were a large group). We paid for 2 hours of bottomless cocktails, but ended up having to fight to ensure this even happened, and they messed up the last round of cocktails. Again, the food was fantastic. The environment, though, was disappointing. If we were spending $700+ for a 2 hour experience, don’t cut it short to set up for the club atmosphere. Or, don’t offer 9:15 reservations.

The place itself was really nice, and the bar staff were great as well. However, the bouncers outside the indoor security manager were awful! Extremely rude, giving everybody a tough time. I understand it can be a stressful job, but it was shocking to see their inability to show any kindness at all! I've been to other nightclubs in the area and have never witnessed this level of disrespect towards customers. I feel bad giving a low review because the place itself is great, but there are countless other reviews with similar experiences, and it seems nothing has been/will be done.