Matrix On The Go Inc. - New Rochelle

Food is good when you can find the truck. I’ve attempted 2-3x to go get food from the truck based on their scheduling posted weekly/daily on their Instagram and to my surprise the truck wasn’t there. No Instagram update stating that truck had either closed for the day or changed locations. It shouldn’t be difficult to provide the customer with an update.

I was given COLD j chicken and when i asked for hot chicken I was given my money back. I asked, you dont have anything hot , he replied its been since the morning. I then asked, Is the chicken on warmers he responded yes but it couldn 't have been. The chicken was COLD to touch. Very POOR customer service. This was the food truck (food should definitely be HOT)Hot dogs on little karts come hot, how come not a FOOD TRUCK

I had a 16th birthday party here recently. This venue gave me some red flags closer to my party date but I kept with them because I liked the blank canvas of the space. 1. The husband gave me a contract, but the wife tried adding new charges to the balance.2. They charged me $450 for an extra hour at the venue 3. They broke down my party and turned on the lights one hour before the party was set to end, once they did that my guest assumed the party was over. it was not! 4, They price gouged every thing they offer so I had to outsource which made it more stressful an event to plan, i.e $5000 for a balloon backdrop and 10 modest center pieces. 5. They only want to be paid in cash @irs.gov 6. They insist on security, I thought that was great but their security guy wore a ski mask which was very intimidating to my guest, he wouldn't remove it. 6. They add 20 percent gratuity to the venue rental I asked why, They stated to cover the cleaning staff. I was ok with that except when I asked one for help he said no, he was standing on a carpet while I tried to fix it, he walked through the beginning of my kids entrance and the other asked us tomove so he could clean I said we still have time here I paid for extra time he tried tosquare up with my sister! I literally paid $450 extra so these people could clean and mop while we were there?! I was quoted $3000 to rent the space, by the time they finished with their own inflation and add ons my bill was $7,130!!After going to different vendors to pickup things for the party turns out they have a reputation for all of these practices stated. STAY AWAY!!!! This was a once in a life time event for me and my family. They ruined it. I paid for 8 hours and essentially got a 3 hour party. I feel like they were sabotaging me. I did not fight or argue with them because karma will take care of itself. I've been so angry with these people for this being the memories I'll have of such a special occasion. I pray in time my anger dissipates and I'll focus on the good.

Canceled my Uber Eats order, almost 30 mins later, without even calling me.

I flew in from California just to try some of this amazing food I saw on Instagram. I must say the service was amazing and the food was top notch . The lamb chops and sweet chili salmon are my absolute favorite!