Dunkin' - New Rochelle

Worst Dunk?n I?ve ever been to. Please retrain the staff on how to properly make coffee. It?s become worse over time. There are hardly any donuts. It takes the 3pm guy forever to prepare 1 simple cup of coffee. The last cup didn?t even taste like coffee.Absolutely horrible. I?m not going back unless I hear from someone else that you fixed the problem. You have a great locationand could be making a great profit. What a waste.

Visited this morning to pick up an online order and experienced a terrible customer service.The staffs here need to be trained or let go.Two of the staffs were busy chatting when I announced my presence and informed I have an order to pick up (hi, I have an order to pick up).They didn’t bother to greet and instead pointed towards the bags of online order that I can find and pick my order. Based on my order, I guessed the bag and was reaching for that and suddenly both the staff started yelling from far and asking what’s my name.This didn’t make any sense as they wanted me to pick the order to begin with. So, I asked why would you want to know my name, just because I am picking up the biggest bag? The dark Asian lady told me that how would she know if I am not Uber eats! Nothing made sense unless they racially profiled me.I would never visit this place ever. By the way, I guessed the right bag to begin with.

We love this place the coffe is very good and now they have the grilled cheese omg is so yummy I love when they thing about the customers we go a lot just to buy voice and the grilled cheese ?

Hours said open until 6pm. We got there at 4:56pm and they were locking the door. No sign or communication as to why. Very disappointing.

Bad service I bought a chocolate croissant and it was Hard like a stone