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Bidrage med feedbackAmazing breakfast, great service, and cute theme/design
Amazing breakfast, great service, and cute theme/design
Do not be fooled by the fancy lobby or edited online photos. Planned a weeks stay here. As per usual a hotel will hold the money for the days reserved until checkout. Mine was $560. After succumbing to cigarette smoke and floors so dirty they make a white towel BLACK me and my girlfriend decided to checkout a few days early. I go to checkout and instead of refunding me $250 for the nights we no longer will be staying they TOOK $250. Now they have taken $810. My bill should only have been $310. After the helpless front desk attendant put me through with his superior they assured me I will be getting $250 dollars back in a few days. Bringing my total back to $560 I then asked when the other $250 will be given back so the total is what it should be: $310. The lady on the phone says they will not. I ask further why they are taking out more money than they owe which is when the superior starts to lecture me about how they have been around for 50 years and how well their reputation is. None of that is bringing the total to what it should rightfully be. On top of scamming you, you will need to clean up after the cleaning ladies as the rooms are noticeably FILTHIER than when they arrive. If you are looking for a quiet place keep looking because thanks to the cracks in the doors weather strips you can hear any conversations or cars passing by clear as day. TLDR; this quality inn does sketch stuff with your money, a pungent cigarette smell owns the hallways and rooms, cleaning ladies make the rooms dirtier, and you get zero noise privacy.
As a Choice Platinum member, I found this situation quite frustrating. I ended up having to go to the hotel in person, which was very inconvenient since I had somewhere to be and my dog was waiting in the car. I placed my order for wings and waited about 15 minutes. When I went to pay with my credit card, I put a note in the tip section saying that I don’t tip people who don’t take orders over the phone. Afterward, I mentioned my experience to the front desk, and they claimed they had never heard of that happening before. I decided to reach out to the corporate office by texting and calling. Eventually, they called me back, and after explaining the situation, they offered me a measly 2,000 points as a “gesture of goodwill.” Frankly, that’s not enough for me to do anything meaningful, so I let them know they could keep the points. I never heard back regarding how they addressed the issue, but I can assure you that once I’ve used my points, I won’t be returning as a customer to either their restaurant or hotel. If this is how they value my loyalty to their chain, then I doubt they will miss me at all. P.S. I really didn’t want to give a one-star rating, but it was a requirement!
The breakfast at the Basic Hotel was disappointing. The eggs lacked flavor, and the hash browns were underwhelming. Not impressed.
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