Manning's Harrah's New Orleans

This has great potential. Good location construction is going on. So eventually I think this can be legit casino. I liked the spacious on the floor. The slots was kinda everywhere. It needs better placement. Friendly staff nice and cool inside. Great views and walking distance to alot of food and shops. Parking could be better. But overall great!

Nice place to go have fun and gamble a little. I guess it's being expanded because more game rooms were added. The service is kind of hard being that the ladies and gents have too many other places to take care of and too much running around trying to have everyone satisfied with service. All in all, I give the casino a 10 out of 10.Safety: About safety, everyone is in their own business. There's guys that park the cars, but I don't think that would qualify as security guards, but inside the casino there is security guards.Walkability: We were staying at a nearby hotel, and the walk itself was maybe 6 or 7 minutes....is better to walk because you enjoy the view.Food drinks: Now they have food there, though I haven't been to the restaurant because I usually get hot dogs, great taste too.

The Hotel did not provide services that were specified in general. It started with the bellmen not getting luggage. I had to get own cat and unload my luxury sprinter van myself then was told after I pushed it in hotel myself that only the bellman could take to my room. Second my room was not cleaned one time or towels were only provided after numerous calls to front desk and only after i went down to desk did I get towels. 2 and sometimes 3 of the elevators were out of service and there was only 6 and some were service elevatorsThe trash was never taken out of room the entire 3 day trip also.I asked to speak to Gm who never came out also called and left messages and emails never to get return call or email I disputed charges and they did not even have the sense to at least credit one night I wil never stay here again and not recommend it to anyone . Very dissapointed Sincerely submitted James Cannon

This is not a venue for service at all and amenities are limited so beware before you consider this hotel. The good: Bedrooms Location to the riverfront, shopping and Canal Street Casino (if that’s what you want) The bad Service Housekeeping (non existent) Staff attitudes Lack of amenities (Note: there is no pool) The actual bedrooms are good. Large, spacious and very comfortable. I slept great and enjoyed the view. But, and here’s the but, a hotel is about experience, location and amenities. With the exception of one restaurant (where a queue will gather in bad weather), fitness centre and business facilities, bars and eateries are in the the adjacent Fulton Street and not in the hotel building. The upside is you feel in a world within a world. The downside is when it is raining you get wet going anywhere and that is soaked to the skin. The casino is accessed across a short outside walk way and via escalators and a below ground level passage, carpeted and part of the complex. As with all hotels (and who knows why other than to make money) you will be charged a resort fee of $25 per night which pays for “a range of facilities” apparently business centre, fitness centre, wifi and, interestingly, housekeeping things one would expect within the room rate and most of limited use to visiting tourists. And here’s the thing, despite being part of the additional charge housekeeping is not automatic and has to be requested the day before!! But beware, even when you book it they don’t show up. This appears to be a regular occurrence with my daily complaint one of many. Indeed in trying to get housekeeping over a 3 day period I was passed between different people and departments none of whom resolved my issue, all with deference in their manner and my room still not attended to after a request some two days earlier. When they did, the service is deplorable (see photos). So bear in mind you are paying for it but don’t have any expectations. Breakfast is served in Ruth Chris’s Steakhouse but service is utterly shambolic and in the end I left after waiting 40 minutes as my breakfast order never turned up (with the server telling me they had no idea when it would be cooked) despite the place having barely any customers at the time. Not the big American customer service we hear so much about. Walk up Proytas Street and look down any side street to your right and places are aplenty. Hotel staff have a brashness in their manner, with the exception of Ronald who not helped with my bags and remembered me the next day were generally disingenuous. The check in procedure was clearly scripted and closely followed as when I engaged with reception staff in conversation they simply smiled and continued with their pre ordained script, incongruent to what I was saying. The checkout was worse with a grumpy receptionist, devoid of any customer service and an attitude. If you are here to gamble the large casino is very much like Vegas. Style, signage and amenities look the same, having stayed at Harrahs Vegas. The hotel is very near to the outlet shopping, convention centre and the riverside walk. The Queen Creole is nearby. The Natchez further alongside the river front. WW2 museum about 10 minutes away. The bottom end of Canal Street and Canal Place shopping is 5/10 minute walk; Bourbon Street and other attractions 10/20 minute walk. French district 20 minutes. Garden District use the Charles Street Streetcar (a 24 hour ticket is $3 to use on the whole streetcar system). If you have come to experience the real ’Big Easy’, this is definitely not the place for you. If you are looking for a great customer experience this is absolutely not the place for you. Better, more competitively priced and much more authentic hotels with that New Orleans feel are in abundance and nearby in the main areas of the city and who are keen to welcome you. If on the other hand you couldn’t make Vegas, are here to gamble enjoy the big casino and can accept poor customer service you may feel this hotel may well be your ideal venue. Take from this what

Beware when booking here. DO NOT pay extra for the river view. This is my river view. When I called and spoke to front desk I was told that is the river view, I spoke to the manager and there 's nothing we can do. Not friendly at all and with no desire to help.