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Bidrage med feedbackI can hardly believe how rude and obnoxious the staff are at this location. I've always enjoyed JM's, but I won't be returning until things improve. I've already submitted a complaint to corporate, and my husband is even meeting with law enforcement—yes, law enforcement—because when he tried to discuss a wrong order, he was confronted by an employee who pointed a camera phone at him, threatening him and filming without consent. The manager did nothing but make excuses about not being able to hire better staff. This behavior is completely unacceptable. The food from this franchise is usually good, and it's really disappointing to see this location tarnishing the brand's reputation.
Delicious food at reasonable prices, along with excellent service. Parking can be a bit tight because of the nearby stores.
My coworker ordered the Big Kahuna Chicken Cheese Steak in a bowl. It looked half-eaten and wasn't good at all. She was very disappointed and said she won't be ordering from here again.
Stopped in last night.. waited at least 20 minutes for 3 regular 6” subs that were $37 (1 person in front of us). Got home and realized 1 of the subs (from the grill) had the wrong meat. They tasted ok, nothing special.Went to the restroom while there, was no soap or hand towels in the men’s room. Not a good atmosphere in there at all either, only advice I can give about this place is STAY AWAY! At least this (New Hartford) location
The place was definitely short staffed and the workers were rude, using swear words in front of children and on their phones. Waited a half hour and subs were still still not ready. Workers also refused to give a refund. Will never go here again. Save your money and go someplace else. This place is terrible. The food is garbage. The workers are terrible, rude, and unprofessional. Just look at the other reviews. Hopefully this place goes out of business.
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