Donatos Pizza - New Albany

Apparently when you think you are calling your local store you are not! Called in a pickup order and WOW was all wrong cause A DELIVERY SERVICE D D handled the CALL !?! Third party !! VERY

Just as an FYI, if you order delivery from here, it will be delivered via DoorDash and they won’t tell you until you’ve already ordered. Oh also the food has sucked here for years now. It’s the pool of applicants btw, every restaurant in New Albany has awful service nowadays.

So donatos has gone to nonenglish call center for orders. Not a fan. The reesl issue i have is that the stores no longer feel the need to answer the phone. We called for 20 mins straight to try to chsnge an order. When i finally got someone on the phone. I asked thembto cancel the order instead. Girl who answered said no problem. It still hasnt been fixed.Stay away until they can get their act together.

Arrived to pick up my pizza and was told by two employees that my order wasn’t there and I needed to go to the other Donatos across town. When I got to that Donatos they told me my order wasn’t there either. I had left my phone at home and had to confirm with my son at home which Donatos had my order. It was the original Donatos! When I arrived for the second time, the guy quickly found my order and said it had been there the whole time. He apologized and gave me the whole 65 dollar order for free.

I order and I tip and I didn’t get the food yet and no one answered the phone, answer the god damn phone !!!