Tim Hortons - Napanee

The new morning team is amazing! They work incredibly fast, and I hardly have to wait at the drive-thru.

The restaurant has a spacious parking lot that is shared with a service station. **Wheelchair Accessibility:** There are no stairs to navigate, and it has an automatic door with few obstacles.

I ordered cream for my coffee, but I received milk instead, which was disappointing. Furthermore, I've had my coffee served cold on several occasions.

I've been here multiple times and not everytime is something wrong. But 99% of the time they don't get the order right. Either the drink is wrong or the food is wrong. Today I asked for no tomato on my wrap, and they still put tomato on it which whatever, I can just take it off myself, but when I go to take the tomato off and its rotten!! That's an issue. They need to pay more attention and stop serving out food that is bad and need to stop being so careless.

Drive through is crazy long. I waited 25 min so my kids ended up upset. Not a positive experience and wasnt the first time they have taken that long. People were yelling in the drive thru because they wanted out of the line and couldn't get out.