Carl's Jr. - Napa

When we visited this Carls Jr location, despite not typically frequenting the establishment, we were met with a cashier who had a rude demeanor when we asked questions. It was a disappointing experience.

I recently ordered a cold Western bacon cheeseburger in the drive-thru. The bun was also stale. It was clear that this burger was not made fresh to order, as it had been sitting around and was not even lukewarm.

Whoever that girl was closing tonight, GIVE HER A RAISE! Not only was she extremely friendly but she was manning that whole resteraunt by herself! Food was perfect! Never tasted a Carl's burger this fresh!

Terrible service, asked a water cup for my gf and said just water no ice, they gave me ice in the cup. I ordered a bacon guac double patty burger. As soon as I get home they gave me the wrong order just a single cheeseburger, no guac or bacon, I found out when I cut the burger in half. I had to drive all the way back and they took the burger instead of letting me keep it. They didnt give me anything else, they could’ve just gave me a free dessert or gift card or something. Terrible service and unacceptable I would give them a 0 star.

The staff at this restaurant was extremely rude. While traveling, I asked for the restroom code at 2:50pm and was told by the man at the front counter that I needed to make a purchase first. How disrespectful! They should do better.