Insomnia Cookies - Nacogdoches

Normally it’s hard for me to say bad things. But as someone that works in customer service, I left really disappointed at how rude the employee was. I thought I was in a movie but as the conversation carried on it just confirmed for me I won’t be back. Hopefully, you have a better time if you choose to come.

The cookies are great, but they cant seem to ever order enough milk (regular, white milk, not strawberry or chocolate). I come here 1-2 times per week and they will only have regular milk 50% of the time. Im not a terrorist, so I want milk with my cookies, and so they will be losing my business unless they have milk, because 'MERICA!

Holy moly these were good. I ruined everyone in the houses diet! Ha.

I Placed an order to be delivered for today @5:15 PM. I look at the tracking number only to find that it had been changed to almost a week later @4:30 PM. Not sure if this was a glitch or one of the employees changed it. I decided to call the store to double check the delivery time/date only for them to not answer the phone and an automated message to tell me to send an email to their HQ Customer Service department.

Today I tried to buy a cookie and they refused my cash. I didn't get to try their cookies. Very disappointed.