Starbucks - Mount Prospect

I ordered a Salted Caramel Mocha but received a Toffee Nut Mocha instead, which was excessively sweet. I was too tired to return it for a remake. I'm deducting one star for this mix-up. For a $7 cup of coffee, I expect to receive exactly what I ordered.

The experience at this restaurant was disappointing. The woman with black glasses who took my order was very pleasant, but the others were not attentive at all.

Today, I ordered two caramel frappuccinos. After trying them, we both noticed that they were not sweet at all and lacked any coffee flavor. It wasn’t worth going back since I was far away, but I won’t be returning to this place. Perhaps the staff could benefit from some retraining on how to make frappuccinos properly. On a positive note, the girl at the drive-thru was very nice and polite.

If you enjoy long waits and a minimalist menu, then this coffee shop might be for you. If you're okay with noisy, overworked baristas who seem stressed, and you don’t mind complaining about the staff while trying to enjoy a poorly made drink, then you might actually like this place.

The worst dieucks save so careless, only pointless attitude. my wife went and our order was wrong, so we called and complained. the branch manager said to come to do our order and a refund to top of it, and that was not the problem. the problem was when we came from the beginning there when I said we had a card and order the old lady hired me this evil and told me to go park and come in I said no and ask her to speak with a manager, they complained that she had to go back and it will take a long time to get him. So 10min from contest he came and told me to go park and thin I refused, so he said that he did not serve me my drinks and leave I literally stood in the line until I got what I ordered, he gave me my order and contest my card after 15min. I don't understand if they know they have a line, why can they just go and do what their customer has to do. at the end my drinks were still wrong and the manager willbe named mike has lied my refund, should be 12$, he has me 4$.