Tokyo Diner Japanese - Morganton

Here’s my advice: Don’t serve what you wouldn’t eat yourself! Just serving food in plastic containers doesn’t improve the experience. I won’t be returning, and my partner, who warned me about this place from the start, agrees. No more wasted money for us!

Beware of the drive-thru! I always believed the owner of this restaurant cared about the quality of the food, but today changed my mind. I ended up with the most burnt meal I've ever seen. The broccoli was charred black, as was the steak. When I voiced my concerns, they told me I needed to bring the food back to have it remade. As if waiting in line for 20-25 minutes isn’t frustrating enough! I expected my meal to be cooked to order, but instead, I received something inedible. My advice? Don't serve food that you wouldn't eat yourself! Just because they wrap it in plastic for the drive-thru doesn't make it any better. I won't be returning, and my partner has warned against this place from the start, so that’s the last of our money spent here!

I went through the drive-thru and ordered a chicken teriyaki plate, but when I got home, I found a steak instead. I called the restaurant, and they asked me to bring the steak plate back, which was about 4 miles away. When I arrived, they exchanged it for the correct order. I appreciate their effort, but given the inconvenience I experienced, I wish they had offered me something extra for my trouble, especially since I don’t go there often. Thank you.

Drive-Thru Warning! I used to think the owner of this restaurant cared about the quality of the food. Boy, was I mistaken! Today, I received the most burnt meal I have ever encountered from a restaurant. The broccoli was blackened, as was the steak. When I called to complain, they told me I had to bring it back to show them the issue. As if waiting 20-25 minutes in a painfully slow line wasn't enough—only to receive food that was clearly burnt, not cooked to order! Here’s my advice: don’t serve food that you wouldn’t eat yourself! Just pushing it out through the drive-thru window wrapped in plastic doesn’t make it acceptable. I will not be returning, and my husband was unimpressed from the start, so that’s the end of our visits and wasted money!

I went through the drive-thru and ordered a chicken teriyaki plate, but when I got home, I discovered I had received a steak plate instead. I called the restaurant, and they told me to bring the steak plate back, so I made the 4-mile trip to return it. They did exchange it for the correct chicken plate, but I feel they should have offered me both plates given the inconvenience I experienced. I've been a regular customer, but after this experience, I doubt I'll be returning. Their business practices leave much to be desired, at least in my case. Thank you.