Fochabers Ice Cream Parlour - Moray

Very cagey staff asked 4 times if my five year old could use the toilet and two members of staff completely ignored me and looked at my as if I had horns !!! Asked again and they directed me out of the shop to the public toilets up past the chip shop . But it was all very hush hush and whispered to me . We’re they embarrassed to talk bodily functions or does a cafe not have a toilet . Really confused I thought all eateries had to have a toilet . My poor daughter was really desperate. Very disappointing that they have no facility for their customers . Use this shop regular and also buy all my Christmas ice cream cakes and igloos here every year . Poor customer service . Us six as a family will think twice on returning . Who would refuse a child the use of a toilet !!!!!!

I tried a dish with one scoop of delicious vanilla and one scoop of honeycomb ice cream at the restaurant. It was creamy, flavorful, and just the right amount of sweetness. Definitely a must-try if you're in the area!

I visited this shop late in the afternoon and it is unlikely that I will return. I had gone out to buy a few things for dinner and was lured in by the hot weather to purchase an ice cream. After buying a single scoop of average ice cream, I had a sudden desire to sit in the courtyard and enjoy it peacefully. However, when I tried to enter the courtyard, I was informed that I had not paid to sit there. I did not explain that I was feeling unwell or that I just needed a moment of peace. In my world, a woman would not charge another woman for sitting down. We should look out for each other and show empathy, even if it costs us a few cents. As a solo woman in my late 50s who had just spent money at your shop, couldn't you have simply said, "go ahead, you look like you could use a seat"? I will not be returning and I hope that if I ever need help, there will be someone more compassionate than you to provide it.

Far too expensive for tiny scoop of ice cream which wasn’t anything special. Wouldnt recommend stopping here. They need to review pricing and portion size!

I would rate the ice cream as just okay. It was difficult to tell because the scoops were so small. I asked the staff if there was an extra charge to sit inside since there was no one there, but I am still waiting for an answer. I probably would not go back.