A&W (330 rue Ste-Catherine est)

The employees at this restaurant were dressed in flip flops and pajamas, and it took 25 minutes to receive a papa burger combo. As a former manager myself, I am familiar with the rules and cooking times, and I was extremely disappointed by the service. The lack of hygiene was disgusting. When the employee tried to charge $46 for a mama burger on a broken screen till, I called them out on it and they had to switch to another till. It seemed like the employee was trying to cheat customers, and it was concerning that this behavior was allowed by management. Despite there being four staff members in the kitchen, it still took 25 minutes to prepare a papa burger combo, and the fries were cold. There should be higher standards in place, regardless of the time of day.

The staff is fantastic, the food is delicious, but the ambiance could use improvement. I believe it's mainly due to the location.

2nd time we go in this A&W. Each time we feel sick after..Service is ok, not super clean.

This restaurant is far superior to popular fast-food chains, serving real meat unlike some other well-known competitors.

They had no toilet paper in the men's bathroom. Kinda left me in a bad situation.