Baskin-robbins - Montebello

I went for a specific flavor but they didn’t have it. I got a milkshake they put the milk part but no shake. The milkshake was so water tasted mostly of milk. Good service though.

During our visit 12/12/2023, my adult son pointed at the ice cream he desired, which resulted in the scooper instructing us not to touch the recently cleaned sneeze guard in a tone that felt more scolding than informative, as an adult, we do not appreciate being scolded like a child.I understand the importance of maintaining hygiene standards, but the way the message was conveyed was both unnecessary and rude.My concern is not just about the rudeness of the interaction but also the minor nature of the situation. The amount of contact made was extremely minimal, and it would have been a simple matter for the scooper to wipe the glass again after we left. I believe such situations can be handled with more courtesy and understanding, particularly when dealing with customers.I encourage you to address this matter with your staff, emphasizing the importance of respectful communication with customers. A more polite approach in such situations would undoubtedly contribute to a more positive and enjoyable customer experience.I appreciate your attention to this matter and hope that future visits to your Baskin-Robbins store will be marked by improved customer service.

Manager is extremely rude and spoke to me as if I was a child, a lot of these workers are absolutely so rude and never have any kind attitude towards customers. Theres a reason all these reviews are so low and about the bad quality of this location. The last time I take my daughters to this location.

Located in the corner of N Montebello Blvd and W Beverly Blvd next to the Starbucks.We came to get some ice cream. We got the Jamoco Almond Fudge and the Turkey Day Fixin's. They were delicious and sweet.Service was good and there are plenty of seating in the late afternoon.

The worst costumer service and milkshake, we always bought milkshakes from here, we ask for two large strawberries milkshakes almost 20 dollars and the worst of it it's that it taste like a cup of milk nothing of flavor, we ask for a new ones or to have our money back they only treat us like if we are idiots that it's a milkshake and told us that it need to taste like milk, you should have better service or have better employees should take more care of your ratings