Sbarro - Monroe

I love this pizza and the breadsticks. I used to eat here a lot but the manager would leave you waiting at the counter for ten to twenty minutes without service. He would see me and not bother helping or acknowledging me. I liked when Mark worked. He was always kind and helpful. I finally stopped going because I never knew whether I would be helped or not. I went in a couple of days ago with my son and Mark was working. He was kind and pleasant like in the past. Too bad the other person wasn’t as helpful. I really love the food. If Mark is working I will stop and eat. If the manager is working, I will keep on walking. Not sure how he keeps his job.

Hubby I were shopping at the Factory Outlet stopped into the Food Court. Sbarro had 2 slices of pizza 1 drink for $10.99. That's my kind of deal. We each got a slice of Supremo pizza split a Cola. Decent pizza. I'd return there when shopping at the Outlet.

After reading a few reviews I realized most have similar complaints. Sbarro seems pretty good at responding and apologizing but apparently not caring. The reason I say this is because the same person that people seem to be complaining about, still works here. Why would you keep this man employed. He has a real bad attitude problem and acts as if he doesnt care. Ordered our food and he didnt even bother to heat it up. The family and me ate cold pizza. I didnt even bother saying anything because I knew it would turn into a confrontation considering just ordering was a confrontation. Never again. Don't even bother sending me the link to the comment card. It doesnt seem like you guys actually care. Months and months of similar complaints and it seems apparent Sbarro has done nothing to correct it. My advice, especially in this location. Stay away!

The stromboli was raw dough on the inside. Tried to call but number listed was no good.Other than that I would give them a second chance with

The pizza Is the perfect representation of new york pizza, and the bread sticks are so good they make you fly.