Dairy Queen Grill Chill - Monroe

Last night me and my husband wanted ice cream so I ordered on the app around 7:45pm. I arrived at Dairy Queen around 8:05pm. When I went inside there was a gentleman waiting near the counter and another sitting at a table eating. There were 2 ladies at the front counter and 2 gentlemen working the grill. It was mass chaos while I was in there. One young lady was running all around the back in panic, another young lady more worried about cleaning fudge off her extremely long nails and the older lady was walking around mumbling. The older lady yelled through the window area of the grill I 'm about to quit! (all customers could hear her). One of the men asked what was wrong and her loud reply was that the ice cream machine was not working correctly, it was crowded and her front end girls were falling apart . A few comments were made then one of the front end girls yells I wish these people would leave and go somewhere else! . I hopped out of my chair and went to leave because I am not going to a restaurant who does not want customers. When I approached the cash register asking for a refund I was told they couldn 't do that and I would have to go through the DQ app for the refund. The girl who made the comments hands me my order and says she didn 't mean me, she ment those in the drive through. I reminded her we were all customers who contribute to the money that pays her. Guess from now on I will go to Scoops or Brewsters as I am sure they will be more than happy for their customers.

Kick people out at 8 PM even if they are still eating. Do not acknowledge you while they are in the back on their phones nasty looking cleaning cloths sitting by food.