Mcdonalds - Monmouthshire

As regular customers of McDonald's, we were disappointed with our recent visit to the Abergavenny location. The grilled chicken wraps were overcooked and lacked filling, while the chips were soggy and seemed to have been sitting out for too long. Even the kids left a good portion of their burgers and chicken nuggets, which were only lukewarm. The service was decent, but the staff's hairnets didn't seem to be keeping hair out of the food as intended. We have decided to avoid this McDonald's branch in the future and will instead drive out of town when the grandkids want a meal from the fast-food chain.

I ordered a meal but only received a burger and a coke, despite clearly stating that I wanted a full meal. The burger was cold and the coke was warm. I have had similar experiences each time I have visited this restaurant. Hopefully, the management will take notice of these reviews and improve the service.

I have never reviewed a McDonald's before, but I hope that a senior or regional manager reads this and takes note of some important points. The service at this location is absolutely awful. Three times in a row, my drive-thru orders were missing items when I got home. No apologies were given, and I was denied a free delivery or refund. The worst part was finding an empty box of pancakes. I strongly recommend avoiding this place at all costs.

I waited 45 MINUTES for my order the one day. the food is bog standard mcdonalds and occasionally good, but how can you consistently forget sauces, straws and even parts of orders. The amount of times I have had to ask for the fries, milkshakes or even chicken nuggets that I have ordered is ridiculous.

I notice that this Mc Donalds has some pretty poor reviews but speak as you find up until yesterday I have always found the food service accetable. Yesterday I ordered pancakes and maple syrup, now I love maple syrup and the pancakes compliment it quite well. When I collected the order I asked for an extra Maple syrup and was promptly told that it was company policy and I could only have 1, I asked if I could purchase a maple syrup and was told rudely NO!!! I have had pancakes and maple syrup in Mc Donalds all over the country and never have I been refused, I don't think that my extra portion of maple syrup will affect the profits too much. The girl who served me definitely needs to improve her customer relation skills.