Costa Coffee - Mole Valley

Very poor service! I asked for soya milk as I’m lactose intolerant and got served with dairy milk! Literally I got poisoned! Customer service don’t value your concern or the seriousness of the issue!

We visited Dorking for shopping, and some exercise in the drearer days of winter. Having completed our 'tasks ', off to the Costa I insist we have to get in before the lunchtime crush avoids the queue and we can chose a decent seat. Worked well, had a great coffee and break

While people might turn their noses up at a chain, we head for Costa when we're on the road and in a hurry because the coffee is reliably good and the staff generally pleasant and organised. This Costa in Dorking certainly ticked both boxes and we were lucky to get a parking space almost opposite. Plus we had excellent toasties this time.

Went here for coffee on tuesday with my elderly parents,we wanted Tea Cakes but for the second time they didnt have any. Having placed our order with three miserable looking members of staff,we sat down and waited and waited!. We were then told by another CUSTOMER that our order was sitting on the side and had been for 5 minutes. Not once were we told,or at any time did the lazy members of staff attempt to bring it too us. Wont be going there again.

Love Costa Coffee but its difficult to get a seat here a lot of the time as the upstairs gets taken over by singles working on their laptops who sit there for hours not buying anything.