El Pollo Loco - Modesto

El pollo loco keeps raising their prices and this most recent burrito was super disappointing. It was a lot smaller, it was flat, and had almost no chicken. Looked more like a Taco Bell grilled burrito honestly. This place used to have awesome food and decent prices. Now, not so much.

I love El Pollo Loco! For some reason, this location food is simply not delicious and they skip ALWAYS on ingredients. Like 5 beans and a dozen rice grains. For a double chicken tostada, not much chicken or small burnt pieces. When I'm in town, I bless it, but disappoint every time I come to this place.

I love their chicken. Hadn't been in for about 6 months but today I hust bought I chicken, bean burrito and the chicken was way overcooked. But what really disappointed me was the guacamole sauce. It was awful. Watered down green sauce is all it was. Did not resemble guacamole sauce. For a moment I thought I was in New York City. Awful. What's going on Pollo Loco are trying to cut corners?

So 5 stars cause food is always good. The drive through experience was very impersonal. They left an item off our order...the chips in our combo meal....the young lady at drive through was hard to understand and when asked to repeat herself she didnt. They didnt give me total till at the window either. Again food always quick hot and healthier than most fastfood chains.......so definitely get what you pay for. Coustomer service well I guess we dont pay for that and it does make a difference though.

Love the new pollo fit bowl served with savory cauliflower rice, yum! One of the only places I know where you can sub for meatless option without up charge. I also like that they use a variety of lettuces for salad and give you a creamy cilantro dressing or vinaigrette option. You have to remember to ask for any additional salsas thou otherwise you get none, one, or have to drive back. I did download their app and seem to provide a great selection of coupons, a free chips and guac, and a nice rewards system. I can always count on Pollo Loco for fit options, as long as I skip the chips and dips.