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Bidrage med feedbackI'll start by saying the burgers did taste good and had plenty of toppings. However you can find a lot better for less. £30 for two burgers and a large chips, which in my opinion wasn't even a large portion is far too expensive to be worthwhile and is definitely not worth the price. I certainly think you can get better for that money elsewhere. Unfortunately I can't see myself coming back unless prices even out a bit.
We took our young grandsons here for an early lunch following an activity nearby. I had seen the menu online and was looking forward to trying it, the fact that it offered gluten free buns was a welcome factor as my husband is coeliac. The place was empty when we arrived; the member of staff who seated us was ok but not overly welcoming or friendly. We tried to order using the QR code but it did not offer the option of ordering without a bun so we gave up and ordered at the counter. The kids meal was excellent value for money. Had to ask for glasses/straws as none offered. Food was fine but not fantastic however the smashfries were really tasty. The guy who brought the food to the table seemed nice but otherwise it all felt a bit lacklustre.
Enjoyed the food in a pleasant environment. The service was excellent, I was personally impressed. Liked the salads too.
Poor customer service and tasteless burger, service and meals needs to improve. No good value for money
I used to eat smash quite regularly, many times a week, I ordered this time on Uber for the buy one get one free, and it has genuinely gone down hill, the beef in the burger is unseasoned and tasted plain, and there was way too much mustard on both of the burgers. the fries were soggy and slightly uncooked, I called up and asked Paul to put ranch and chipotle mayo in one pot so I can mix it which they have done for me in store many times he then said he can’t do that then gave me it in 2 pots making me lose most of the sauce I paid for…… The quality and taste used to be so much better, I am very disappointed.