Subway - Midtown UNLV

2/7 Alexander tonight on the late night shift had great customer service. My wife just had surgery on getting her teeth removed and needed soup. Even though they stop preparing soup at a certain time. He happily made it anyway and she said it was the best Fast food soup she ever had. Also, he had a line and online orders and took care of everyone above and beyond as I waited for my wife's soup. Subway don't loose this man give him a raise and a promotion!!!. Don't be cheap y'all not serving $5 sandwiches no more, but I'll spend an up price sandwiches on great customer service like Alexander.

I arrived at the store at 3am, being the only 24 hour restaurant even in the area was really happy to find it, all the lights were on but I found the door locked. I knock on the door and see two employees come out of the back and give me a wave to wait. So after waiting around I go inside and order my sandwich. Zander used very sarcastic yet monotone customer service voice, all is fine, the only part of this trip that really annoyed me was being denied a side of sauce for my foot long. After offering to pay I was sternly told there was nothing he could do, and the containers are strictly for cheese sauce, but I literally just ordered from here yesterday and received a side of chipotle. Not sure what this guys power trip is, but for a billion dollar company to just refuse a small request to a frequent customer felt plainly rude. It’s also the way you speak to people- not sure what this guys power trip is, but Zander fake it til you make it because it’s not that hard.

This guys right here has the worst customer service!! He didn’t want to give me his name. He claims his manager was out of town, he said he was the supervisor but could not help me with my complaint. This place is ran by these young kids that do not know what customer service is and do not put in any pride into what they’re doing! Their menu prices are wrong and cannot refund me for what I was charged for. That’s false advertisement!!! I’ve always loved subway but this location sucks! Very dirty and vegetables don’t even get refilled!

I’ve been here 3 separate occasions. Food is ok but the service is subpar. The kids who work there lack any customer service whatsoever.

I really don't know why they advertise this store as 24 hours.ive come here multiple times at 2:30 am yet they're always closed. The photo shows me trying to open the door and it's locked even tho it says open 24 hours