Pizza Express - Mid Sussex

My 7 year old son and I visited for my birthday, it is my sons favourite place to eat. We sat down at 5pm, and at 5.20 we still hadn't been spoken to, offered drinks nor had our order taken. I then called over the lady who had seated us (the manager I believe) who promptly took our order, brought over our drinks and doughballs swiftly. We then waited a further 20 minutes for our pizza. The table next to us had waited an hour for their main course. Although the restaurant had various other tables, it was not what I would consider busy. And communication with the tables was really lacking. I have been visiting this restaurant since moving to EG in 2015 and generally the staff and food is super. Today has been very disappointing, especially as it was my birthday. Pizza was fine

We decided to try Pizza Express because we heard it was the best pizza place around. We ordered four pizzas, dough balls, calamari, and a mozzarella salad for my son's birthday. Unfortunately, we were very disappointed with our meal. The pizzas were lacking in cheese and toppings, poorly cut, and looked like they were made by a child. The calamari was burnt and the salad was very small. We felt that the prices were too high for the quality of the food we received. When we called to express our disappointment, the manager claimed that the food was fine and that the chef had overseen the cutting. We will not be ordering from Pizza Express again and wish we had gone with Pizza Hut instead. It is important for management to take customer complaints seriously.

Went for my daughters birthday. Very standard food, nothing amazing. Pizza was ok, Tiramisu was tasteless. Slow service. Restaurant looks grubby. My kids like plain pasta and routinely Pizza Express delivers disgusting looking re-heated pasta whenever we ask for it. Basically chain food restaurant marginally better than McDonalds but a lot more expensive.

The waitress scolded us for trying to order our children's food along with our drinks because they were hungry. After some convincing, she reluctantly agreed to do us a favor. However, when we tried to order our own meals, she told us we couldn't do so. It was ridiculous! Despite the slow service, we had already decided on our orders. We still tipped her out of kindness, but we definitely won't be returning to this restaurant.

My partner and I called into Pizza Express last night for dinner around 7.30pm. On opening the door we were greeted by utter chaos approximately a dozen 5 or 6yr olds screaming the place down, clearly beyond tired and ratty, fighting/clawing at each other, running around, utterly out of control. 2 or 3 parents at the end of their triple length table oblivious not caring would be more accurate to the chaos and impact on the staff and other diners. Said children had been allowed to pick anything they wanted off the adult menus, were high as kites on sugar, and then the parents seemed to have a real issue with putting their hands in their pockets and paying the bill. It all shrieked of indulged, lazy, spoilt, horrid people. Grim parents. To counter this, I watched the waitresses working their socks off, doing everything they could to be professional, appease the other diners, show patience and maturity to people who frankly deserved none of it, and really tried to save the business that evening it was just a really tough place to both work and grab a bite to eat. We were granted a little table outside and nothing was too much bother for our waitress. Our food was excellent and the chefs were smiling and charming. Everyone has the right to bring children to a restaurant and celebrate a birthday party. Unfortunately the clientele forgot that they also have responsibilities as parents to act as parents, and their treatment (from what i witnessed) of the staff was rude, arrogant and entirely self serving. They certainly cost the business considerable trade that evening and the attitude of the waitresses really saved what could easily have been a virtually empty restaurant. If any 1 star review originates from those parents ignore it! Bitter, horrid, lazy people. One charmer even returned 15 mins after they had begrudingly paid and left to seemingly threaten the waitress over a carton of milk that some child claimed they hadn 't received... Well done to the staff. We will return for sure because the restaurant is perfectly nice and the staff are excellent. This was a real 'one off ' in terms of chaos (I 'm a primary teacher, so I 'm not making random judgements, I know how my classes behave and this was appalling/shameful), so don 't let it put you off going quite the opposite, support this business.