Brome Grange - Mid Suffolk

Staff were very friendly and extremely helpful. Nothing was too much trouble. We took our 3 year old dog Abba with us and the large grounds were available to exercise her for short walks and toilet breaks. Our room was outside the main hotel building so it was very useful for quick access to the outside without having to worry about travelling down long corridors and numerous internal doors. The food was to a good standard and a real ale was on tap. All in all a pleasant 2 night stay whilst visiting family nearby.

The afternoon tea was absolutely disgusting. The carpet was filthy, the tablecloth was terribly creased, and the service was unprofessional.

We held my daughter's surprise 30th birthday party in the barn at this restaurant last Saturday, November 19th for family and friends, some of whom stayed overnight. The venue was perfect, although it was very cold when we arrived around 7pm, it did warm up later. It was a shame that Guinness was not available, but the bar staff were friendly and quick to serve. They even cut the cake for us and put it on trays. We have booked this venue for big family and friend parties in the past and would thoroughly recommend it.

Had afternoon tea here on November 7th with my Mum,Sister Daughter as part of her 30th birthday celebrations. Good selection of sandwiches cakes. Pot of tea with extra boiling water for topping up. Boxed up what wasn’t eaten(we were full) on request. £12.95 per person. 20% off bill using a Bluelight card so got £10.40 off.

Disgusting customer service I booked by email the honeymoon suite and when I emailed back to confirm 24 hours later I received an email saying this has been booked by another guest so upon a phone call I was lied to twice and given two different versions of why the specific room that I had booked was now not available the person on the desk has emailed me to tell me that the room had only just been booked online by somebody else and then went on to tell me that actually this was booked in November when I questioned her to why she was telling me two different versions she could not give me an answer this is not the first time I’ve been let down by this hotelHowever I thought I would give them another opportunity every time I seem to book this room I get told that it’s either not available or somebody else has booked it this has happened upon arrival at one point the last time we stayed we were given breakfast in a carrier bag which was completely inadequate and again our query was not resolved by the desk staff. I have had to contact the head office yet again to lodge a complaint as the desk staff refused to let me speak to the manager this is disgusting customer service if you read the other reviews you’re fine I am not alone on this and I will not be using them again