Panera Bread - Miami

This is easily the worst Panera Bread I've ever visited. A few months ago, my friends and I walked into the restaurant, and while waiting in line, we spotted a dead cockroach on the floor. We immediately walked out, and that should have been the last time I ever set foot there. Unfortunately, I returned today hoping to simply enjoy some chicken noodle soup, which I thought would be safe. To my dismay, I found a piece of plastic in my soup. I can honestly say I will never return to this location again!

I just love this place. Specially at this time of the year!

I go every Thursday around 6PM and there is never coffee and most of the milks are empty. Also the coffee is cold. I love Panera but this location needs to up their coffee game!

They completely ruined my favorite soup—the creamy tomato. It used to be rich and delicious, but now it's just watered down and tasteless. You can really tell they’re doubling the water they used to use. This location has never been particularly great or friendly, and now they’ve lost another customer. I might give them another chance in a year, but if they don’t improve, it’ll be a definite never again.

I had a small group gathering at the restaurant, and everything was fantastic. The service was excellent, the manager was very accommodating, and the food was delicious. The appetizers were also superb. Overall, it was a great experience.