Cold Stone Creamery - Miami

I never had problems at this place. I enjoy coming here

Great service and great shakes. it didn't try anything else, but I think it's okay, what I heard.

Ordered online, went to pick up the order about 45 minutes later and when I get there they still hadn’t even started preparing my order, so I had to wait 10 minutes for them to make it. When I got home and opened the bag, there were only 3 out of the 4 ice creams I ordered, and on top of that they mixed up the sizes. I called them to ask for a refund and the girl on the phone pretended she couldn’t hear me and hung up. I called back twice and nobody picked up. I understand these mistakes happen from time to time but this was just extremely unprofessional and I will never go back to this location again.

Ordered online, went to pick up the order about 45 minutes later and when I get there they still hadn't even started preparing my order, so I had to wait 10 minutes for them to make it. When I get home and open the bag, there were only 3 out of the 4 ice creams I ordered, and on top of that they mixed up the sizes. I called them to ask for a refund and the girl on the phone pretended she couldn't hear me and hung up. I called back twice and nobody picked up. I understand these mistakes happen from time to time but this was just extremely unprofessional and I will never go back to this location again.

If I could give it 0 stars I would. I ordered 2 ice creams to get delivered and I’m not sure how the employees managed to give me both ice creams with multiple LONG hairs in them but that was absolutely disgusting.