Mcdonald's - Mesquite

So let’s start with the shift in the evening around 8pm on Wednesday, October 5th. They had two flirtatious people up front a line of 5 of us waiting, while they kept saying “idiotas” to one another. I asked can we place our order, they laughed. The manager would look to the front but he only kept the drive thru moving. So many employees passed by us, we didn’t get “i’ll be with you”, “sorry for the wait”, “thank you for waiting”, NOTHING. The most untrained employees, no name tag, not wearing proper uniform and a girl kept handing out food incorrectly, she kept apologizing by saying, “oh my bad” really? Embarrassing. We all stood there like OMG. Because followed by her “oh my bad” was a laugh! This McDonalds can really take some pointers from the McDonlds just down the road, amazing service, CLEAN, FRIENDLY and ORGANIZED. The most disgusting part was that the two flirty people were eating fries and then handing out cups with their greasy prints all over the cup. That’s just unsanitary. No organization, lack of leadership, it’s a mess. For more than 10 minutes we stood there and NONE of these employees acknowledged us. There was a dasher who had to cancel his order because they kept saying it’s coming up. 1/2 hour later he said he cancelled the order, I don’t blame him.I get it, it’s fast food, there’s no excuse for not providing good customer service. I worked at McDonald’s, so I’m not mocking people who do! Customer service goes a long way, even if we have to wait.I just won’t go to this one McDonalds it’s a mess and I question it’s sanitary practices, it was literally like a circus!

I went to get a meal no drink no fries my order was short and they were working so slow nothing like kids working there on 10/02/22

We love coming to this McDonald's!...the service is always amazing and is always clean inside and out. The drive thru is fast, but we love to come inside and let the kids play in the play place. There is one associate who is amazing and her name is Heidy. Heidy is without a doubt an amazing person and just wonderful to be around. She always makes sure my kids' experience there is amazing. She will dig through every crevice to make sure they get the toys they want with their kids meals. I will always make sure to come back regularly just because of Heidy's delightfulness. Thank you McDonald's and thank you Heidy!

The park and the place very clean, BUT I wait 50min!!!! for a kids meal plus 6 chicken nuggets they delivered first ppl that came after me, i when there and asked 2times and the first one they were very rude with me the second one a little more better; and by the end they gave me the wrong quantity (less) in my order and my receipt !!!! Maybe they are the only close to my house but maybe next time I prefer drive more to get some FAST food

Always always a wait and NOT once have gotten the order correct. They are SUPER RUDE. Lots of younger kids working and always rushing when ordering and trying to push you through the drive through. Inside is always busy as well. Their are a few workers that are nice but not many at all.