The Fenn Bell Inn - Medway

The staff at the restaurant were excellent, but it seemed like they were understaffed. Tables were left dirty for long periods of time, and the same person was juggling both serving drinks and cleaning tables. The food was typical pub fare - one person in our group ordered fish and chips and enjoyed it, mentioning that it was delicious and generously portioned. I had a burger, which I would rate a 6 out of 10. Some of our group also visited the nearby zoo and highly recommended it. Overall, I would suggest checking out the pub as well.

My partner, our 16-month-old, and I visited this pub after a great trip to the zoo, which is conveniently located right behind it. Upon entering, we noticed how small it was inside, with seating for only about fifty people at most, as well as a small outdoor seating area. The atmosphere was lacking, and the decor was quite bland and uninteresting, with a few pictures of zoo animals on the walls. However, the food was tasty and arrived quickly. The air-fried chips were a nice touch, and overall, I wouldn't choose to return to this pub. We only came because we were already at the zoo for lunch, but I wouldn't make a reservation here again.

The Fenn Bell Zoo is a fantastic destination. We decided to have brunch there when our local cafe was closed. Despite the pouring rain, we made our way to Fenn Bell because we had heard great things about the zoo. As blue badge holders, we parked in the furthest part of the car park and walked past the outdoor enclosures to reach the restaurant. The interior was a bit dim, but the chairs were comfortable. We ordered the all-day breakfast, but we were disappointed with the quality. The bread was stale and would have been better toasted, the baked beans were bland, and the meal was only warm due to the frequently opened door. When we asked for sauces, we were directed to "round the corner" where we found large bottles of ketchup and mayonnaise that were difficult to use on our meal. The customer service was lacking, and they should consider providing individual sauce sachets at the table. Overall, we were disappointed with our experience and will not be returning based on this visit.

Came here for a birthday lunch and to visit the little zoo attached. The food was horrendous. Roast beef from the festive menu, 5 slices of carrots, the hardest roast potatoes and one of the slices of beef was pure gristle and inedible. If we had ordered starters we were told they had to come out with mains. The cod was over done and the burger was cold in the middle. The coffees came out cold which we sent back. The cutlery was useless, knife didn’t cut and looked like it was about 50 years old. No fish fingers. This was 12 noon on weekday. The cranberry juice was like water. The desserts of choc brownie and profiteroles we had were lovely. It has gone down hill since the last time we came. Staff were friendly. Would not recommend eating here but the zoo is great for a couple of hours

Disappointed to find no Sunday dinner on the menu. On arriving told them we had a booking, had to ask where our table was as they didn’t tell us. No one came over to take our order, ordered at the bar. Food ok. Had to move our plates into another table as no one came over to us. No offer of dessert or coffee. Don’t go there if you’re having a family celebration as the staff are extremely rude and clearly don’t want you to have a good time