Zaxby's Chicken Fingers Buffalo Wings

The service I received was disheartening. I ordered a Fried House Salad with no egg add bacon. To my surprise when I made it home the chicken was missing from the salad with egg that i asked to be removed. I called the store immediately because it was after hours and was told to bring the Salad back the following day for a remake. I make it back to the store the next day with a receipt requesting a refund as well as a remake for the inconvenience of having to come out of my routine for a oversight on the local business. My request was not met. I asked the senior manager /shift lead(same management on duty night prior) on duty to oblige me with something even if my request was to great. I was told either or and I received a refund. On my way out the door a gentleman was walking in with a salad and stated his salad was messed up along with missing items.

Tackiest most unprofessional place. Constantly making errors on orders and just so nonchalant and could careless about making it right for the customer. Instead just give attitude. Lost ny business.

I ordered grill chicken sandwich and they gave me fry chicken sandwich and i drove back almost 25 minutes and i told them u gave me the wrong sandwich and they changed just the petty not the whole sandwich they didn’t even change the bread and was so messed up. They must need more professional workers there. I see many reviews about ZAXBY. negative

They managers are very unprofessional. They will talk about a customer as soon as they walk away. I’ve personally experienced this. I didn’t receive my sauce in the bag that came with the meal and they tried to argue with me up and down that it was in the bag. They are quick to charge you for an extra sauce when you ask for it. Even the extra salt that comes on the fries they will charge you for. They use expired product all the time. Can’t tell you the last time that I went there and got a nice crunchy cucumber on a salad. This is definitely not my first go to place whenever I think about food. This is the very last place that I think about eating and even then it turns my stomach just thinking about it.

I recently dined at Zaxby's, and while the chicken was decent, I was disappointed with the overall experience. Unfortunately, the fries we received were not fresh, which was a letdown considering the price we paid—$35 for three meals should come with hot, crispy fries. The fried pickles were a major disappointment, as they lacked the pickle flavor and seemed like thin, dried-up slices hidden in the breading. Overall, it wasn't worth the money, and I wouldn't recommend the fried pickles at all.