Qdoba Mexican Eats - Matthews

This just happened: My son ordered a burrito, and chips and queso. As he was eating the burrito he realized there was not guacamole and he loves it. So I went back to request a side of the missing guacamole in a very low voice to avoid any disruption and a very nice boy was trying to help me when a lady who i assumed should be the manager or the leader said with a loud and very rude voice “give her a big side of guacamole” and she said “you already has your order right?” And she put my receipt in the trash. I proceeded to tell that i also would like to buy a side of queso and she charged me for it, but when he gave me the side of queso it was the small one so i asked how much was for the big one and then again loud to let everyone around know what was happening she said “oh please give her another medium queso” and she added “i can’t with people like this”… I decided to stay quite and she added more “next time you have to say if you want it medium or large” i couldn’t hold it any more and i told her “i am the customer and next time you should offer me the size options and a good customer service” I have to say poor boy that got in the middle of her bad actitud and customer service, he should have felt bad. Shame on her as a role model and leader.

Got the street tacos to-go. They had just put it out, yet they were ice cold. After properly heating them up, my disappointment only grew when I discovered the tacos are 90% empty. Barely a spoon of protein, and spoon full of guac, that was it. The competitor with the bell has more flavor in their lettuce than this.

The staff were very polite, the food was very good. Good price considering today's prices. From the time I entered the establishment to the time I sat to eat, it could have only been just a few minutes. So if you're looking for a good, filling, fast lunch. This is the place.

Tried to get something to eat at 9:33, able to walk in the building but was immediately informed by the employees that they were closed. 2 additional vehicles full of teenagers sitting directly outside of the door proceeded to laugh hysterically at me because I walked in and they were closed they need to have some kind of structure to their hours and to provide safety patrols if they're drawing crazy acting customers in the parking lot. Anyway not sure what their actual hours of operation is as the door states 10 pm but employees stated otherwise. Normally love eating at a Qdoba usually Matthews or Raleigh so probably won't come back here as I didn't feel safe and if the employees work like this the food may have issues as well

This qdoba is awesome, we have come at least once a week or month for the past 10 years. Great job management and team.