Panera Bread - Mason

Ordered with the kiosk (2 4 were down) the battery on the pager died immediately. A couple of the soft drinks were out, but operable,. We waited for 40 minutes and still didn't receive the order and they said they were just behind. We ran out of time and had to leave, we had to ask for a refund.I hate writing poor reviews :

Service was great! Food was just okay. The flatbread wasn't very tasty and wasn't cut so that I can pull it apart.

Curbside pick up never brought out. 2nd time won't be a third. Went to drive thru for one order and walked in for the other. Why offer curbside when you won't do it

Great place to have a conversation. The cappuccino is pretty good too

When I requested a refund, the staff member seemed unhappy. As a pregnant woman in my seventh month, I am not comfortable eating food that has been left out, as it poses a risk of foodborne illness. Now, I’m left without any food and very upset about how this situation was handled. I understand that mistakes can happen, but being given the choice between eating old food or spending another $18 on something I had already paid for is incredibly frustrating. I've encountered a few issues at this restaurant before, but none like this. Overall, I am very disappointed with the customer service!