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I booked and pre-paid thru Expedia 2 rooms. We arrived and Susan said she had given our rooms we already had paid for to another guest and they were booked and wouldn’t even let us in the hotel. Susan said she didn’t know how to find Expedia on her computer to see about a refund. Expedia was contacted and the end result is that Joe the hotel manager isn’t going to refund even after all he needed was for us to give him the front desk lady’s name (Susan) and even though we got her name Joe isn’t going to issue a refund. We have never experienced this before such horrible customer service with Sleep Inn and Expedia. They have charged my credit card $291 for rooms we paid for and they would not let us in to stay in our rooms we paid for ahead of time! Shame on you Sleep Inn and Shame on you Expedia for ripping your fellow human off of their hard earned monies!
Tried booking rooms for 6 disabled adults and 3 caregivers. We were told “we cannot guarantee the wheelchairs will fit through room doorways” and also “we cannot guarantee adjoining rooms”. After speaking to several people, we were told that they couldn’t even tell us how wide the room doors were. This is very obvious discrimination against individuals with disabilities. Reasonable accommodations MUST made under the law. Currently on hold with corporate. Very disappointed.
Great place, close to the red baron hockey arena, so made it convenient for our tournament.
Very helpful staff. Very large rooms. Love the bonus of free breakfast!