Chanticlear Pizza Grill - Maple Grove

I was calculated twice for the same purchase. When I called the manager to inform that I was double-married, she beaten me in a round and said she would look into her and call me back. She never called again, so I have to fight it with my bank now. this is a great customer service chanticlear! Go on! I am sure if the place closes its door within the next few years, this manager can use this same customer service skills to get a promising job at pizza hat or domino!

Would not recommend this place for delivery if they have young children that they do not supply food from the Dörfchen menu to their home. very disappointing.

We got to chanticlear at about 5pm and sat ourselves as the sign said. We waited 25 mins before someone took our drink and appetizer order and that was only after a member of our party of 3 went to find a member of wait staff. The 4th person in our party arrived 10 mins later and placed their drink order. After 20mins their drink had not come to the table. I approached the bar to ask if we could get the drink our table was waiting on and our server was taking shots with a customer. I have no problems with people letting loose at work take shots i don't care, but we'd been waiting almost an hour and our food order hadn't been taken and we were waiting on drinks. Tables that had been seated after us had already recieved their food. Our appetizer came after we'd been there for about an hour and 15 mins. Our server came as we were almost done with our appetizer to take our food orders. We opted to not place a food order not wanting to wait another hour. We observed another server also taking shots as another member of our party approached the manager to see if someone could help us out. It was all very unprofessional. We understand everywhere is short staffed at the moment, we were very patient and allowed them more than enough time.

Service is really bad. It’s usually not great, but it’s fine. Didn’t get a drink order in for a half hour and then waited longer to actually get it. Appetizer took over an hour to get, never place a food order. Multiple members of wait staff were taking shots behind the bar. Big time bummer…

Strip mall pizza/bar joint that reminds me of Davanni’s or Broadway Pizza, but I’m sorry as others have pointed out the service here is terrible... horrible. It’s pretty normal to wait and stare at the bartender or waitress for 20+ minutes while they are hobknobbing with regulars or texting on their phone or just spaced out. It’s worse than Walgreens a few blocks away. I’ve been here 4-5 times and experienced this with Janelle at least twice, and others. The first time she apologized profusely and asked if I “hated” her because of it but the second time we kinda know what her habits are. It would get old for her to apologize that much every hour and every night.And the last time I was there she made me call an Uber at bar closing because I had a couple Long Island drinks (and nothing else) but the guy next to me, a regular, was there since noon and could barely walk, and he stumbled into his big truck while I waited outside for a Uber. She was fine with that. So, I just stopped coming.They have some good happy hour specials though. The pizza is okay. And the place is usually pretty packed for such a small place. Apparently they’ve started axe throwing. Not sure if that’s under same ownership. I might give it a try someday. As Mama G’s tries to get away from the late late night crowd and places like Chops and JCs have closed, Chanticlear has an opening. I would like to see more bands play and other entertainment. And more attentive wait staff.