Tim Hortons - Mansfield

During my second visit, the restaurant was fairly empty with only a few staff members present, yet most of the tables were dirty. This was a disappointing experience and could have been much better. I am concerned that the manager's choices may lead to a decline in the quality of the restaurant. The only redeeming factor was the delicious taste of the food, despite the small portions. I hope they work harder to improve the overall experience for their customers.

The service at this restaurant was friendly and fast. I ordered a burger, milkshakes, and donuts. While the food was well presented, unfortunately it didn't taste good. The milkshakes were overly sweet and the chocolate had a strange Baileys-like flavor. This place might be enjoyable for some people, but I personally didn't enjoy it.

I ordered a pumpkin iced coffee three times and each time it came out white. I mentioned to the staff that it didn't seem like there was any coffee in it and asked for a double-double instead. When I got to the window to pay, they tried to charge me for another coffee even though I had already paid for three. I showed them the drink three times and it clearly looked like a double-double, but they insisted I pay for the new one. I was frustrated and almost threw the drink in their face, but I kept my cool and simply wished them a nice day before driving away. I've attached a photo so everyone can see how much coffee was actually in the cup.

Went inside to order and was ignored. Never greeted, no one said they would be with me in a minute. Nothing. Stood there for a few minutes. There were 4 employees who saw me, but not one word from any of them

I love honey dipped doughnuts and wraps but over all nice experience