Pontoons Restaurant - Mandurah

Went to dinner service was terrible food was dry and disgusting would not allow my dog to eat this. Everyone was unsatisfied and left feeling hungry. Don't order the chicken or prawns as its not fresh prawns are frozen. Kids menu only caters for children upto 5 years old any older and children go hungry. Drinks menu leaves alot to be desired no variety at all.

This place is so bad it borders on the laughable. We Just had Sunday lunch here (I can't bring myself to call it a restaurant!). Sunday roast consisted of meat that is so lukewarm it wouldn't meet Public Health and Safety Standards and uncooked veggies. Still, the meagre desserts available at around 1.00 were so rock hard and inedible that this must be where the energy went that should've been used to keep the meat warm. The fridge they kept the desserts in had dirt on top that was so thick, we could have written out names in it. The two staff who were on duty were so badly trained they quickly became embarrassed when we said it was all unsatisfactory. We complained and the Manager was too busy to come down and speak to us (no surprise here) but sent word that we didn't have to pay. I guess complaints are ba regular part of his day in this establishment. This place and the Hotel that houses it could be soooooooo good given that it's in the centre of Mandurah. If anyone from a big chain is reading this, please do the residents of Mandurah and surrounds a BIG favour by swallowing it up and putting in staff who know what they're doing!!! Until then, I would advise prospective customers to select a restaurant in Mandurah, of which there are many, who do know what they are doing unless you're willing to take the chance of food poisoning to have a laugh at the ineptitude of Pontoons.

This place is so bad it borders on the laughable. We Just had Sunday lunch here (I can't bring myself to call it a restaurant!). Sunday roast consisted of meat that is so lukewarm it wouldn't meet Public Health and Safety Standards and uncooked veggies. Still, the meagre desserts available at around 1.00 were so rock hard and inedible that this must be where the energy went that should've been used to keep the meat warm. The fridge they kept the desserts in had dirt on top that was so thick, we could have written out names in it. The two staff who were on duty were so badly trained they quickly became embarrassed when we said it was all unsatisfactory. We complained and the Manager was too busy to come down and speak to us (no surprise here) but sent word that we didn't have to pay. I guess complaints are ba regular part of his day in this establishment. This place and the Hotel that houses it could be soooooooo good given that it's in the centre of Mandurah. If... read more

It should have been a hint of a not good meal deal when after booking for a 12mid day lunch we were told to finish at 1245. There was another group booking and the food had to be changed from the buffet. Although it was $25 per person for 3 courses the food was average and bland Not something to go back for or recommend.

Stay at the Atrium and always eat in House good food staff price and atmosphere...always specials on been going here for over 30 years