Rangetsu - Maitland

First, let me say we 've been to this location 4 times, and to the old location on IDrive countless times since 1993. It’s been our go to for special occasions. This visit was disappointing. I made a reservation and told them in advance it was a birthday. The restaurant offers birthday bentu box for free so asked it we could have credit for it, as we always get sukiyaki. They said no. No problem, I understand. They had a great special on sukiyaki for $30 pp including appetizer and dessert, which is an excellent deal. However, they never acknowledged the b’day. Not at all! My son and family arrived a few minutes before me and were seated. They immediately ordered an appetizer for the 2 year old so. It never came. We ordered rolls, appetizers, sukiyaki, drinks and asked where the appetizer was for the baby. The server had forgotten. 45 minutes and a fussy kid later it arrived. The server was new. He was pleasant but the service was spotty. We 've had sukiyaki many times and knew how to do it ourselves, but he wanted to do it for us. He didn 't know what the fat was for (seasoning the pan), didn 't know when to add the noodles and vegetables and meat to time it properly, and didn 't serve the rice until we asked for it, which was a good 10 minutes after he was throwing cooked meat into the egg. And he must have picked up a vegetable platter to serve 2 people. Normally we have tons of veggies, but this time it was sparse to say the least. No problem. We had appetizers and extra sushi rolls, so we were full. Not once was water refilled, unless we signaled and asked for it. After the server cooked , we were left on our own. We spent $200 for 4 of us, which was expected. However, the experience didn 't match the price, or what we have been used to in the past. We live an hour away, so Rangetsu is a special occasion. Will think twice next time.

We went to Rangetsu with some friends to celebrate our anniversary. They were very accommodating with the group size we had. John our server was great! He was very personable and helpful! We will be going back often!

The service was superb, the atmosphere was great, and the food was unbeatable. The price was more than reasonable and completely worth it.

The place was casual but trying hard to be trendy. The atmosphere was that of a fast food place. The food was edible andthe service was ok. They took a while to take the order and bring the drinks and food. They ran out of mint for my drink and didn't have two of the desserts that I had tried to order. It was overall a disappointing experience. Will not be going back.

I went to RG to celebrate my birthday. I was rather put off when I asked for the free bento box that they advertised on the table for those celebrating birthdays only to be turned down b/c it was two days before my birthday instead of the day itself. Why even advertise this kind of special if you are going to be cheap about it? More importantly, I also noticed the the food overall has declined in quality. I noticed the original owner no longer seems to be managing, and what used to be a restaurant that tastes really authentic has now become just another average Japanese restaurant.