Guacamole y tequila - Magog

Guacamole y Tequila offers an exceptional experience: a very welcoming atmosphere, quality service, and delicious dishes. The place also has a beautiful large terrace, perfect for enjoying a meal outdoors. It is truly a place where you can savor excellent cuisine while having a pleasant time.

The food was tasty, but the wait was never-ending! We waited for one hour between the appetizers and the main course, and some in our party had to wait even longer for their dishes to arrive. The service was disappointing.

As a loyal customer who frequents Guacamole and Tequila every week to enjoy their delicious Maxicain, I want to praise the exceptional service and cuisine we experience during each visit. Last night, my party dined at the Magog location and were served by Alex. Despite being the only server for nearly 30 customers, we were incredibly well taken care of with a smile, enthusiasm, and professionalism. Alex is truly incredible! A big congratulations to the entire team - keep up the fantastic work, we adore you!

I placed a $130 food order through DoorDash, but it was cancelled after being an hour and a half late due to the driver's inability to reach my home. I was unable to communicate with the driver in English or French. When trying to contact the restaurant by phone, the call went directly to voicemail, which was full, preventing me from leaving a message.

The lack of water refills following the initial pitcher was disappointing. The service provided by the employees needs to be reviewed by management, and training should be provided on how to properly greet and attend to customers. For example, a simple greeting like "Hi, we will be with you in a moment" can go a long way to show attentiveness. The employees should also check on neighboring tables to see if anything is needed. It seems like there may be a lack of management oversight at this establishment, as we had to request water glasses and utensils. Management needs to urgently review and improve the operation from top to bottom.