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Tilbagemelding
Bidrage med feedbackFrankly speaking, when I made the reservation, I though we would dinner in a beautiful place with views, but bad service, expensive and bad food. however I was wrong. I have been there enjoying a dinner in a really hot Madrid day, and I must say the outdoor terrace is beautiful as I expected (I already knew it), perhaps too fences although they are glass, but are an obstacle to see the views. but the service was a good ervice and the food was not premium food but was ok, and better than I expected. Concerning the bill. I was right, and was expensive, but deserve to visit the place.
Staying in ME Melia and first attempted to eat in the lobby restaurant at 7pm to be advised it was open at 8pm. Not ideal for a family with small children.We asked what time the rooftop bar opened and his answer i dont know ask reception and this was a staff in the hotel !!! Headed up to Rooftop bar, what a BIG mistake. Ordered a drink, vodka and tonic which firstly came pre poured. I asked that it be poured at the table, 20 minutes later it arrived, i asked for lime and it came with the rind of a lime....the manager of the bar decided to come and tell me that the menu tiny small print advised that drinks are pre poured. Firstly this is supposed to be 5 star hotel, second how does a bartender know how much tonic i want and second if you charge 20 euro for this, let the customer see you serve him Belvedere and not a cheap vodka. The food arrived next, my wife ordered VEGAN burger , it came with the bun freezig cold. The same arrogant manager comes and says its because of the guacamole .....its now beyond a joke. I ask the manager to apologise for the bad service and he says i have nothing to apologise for and we are there sitting with a 3 year old wh incidentally we ordered an Apple juice and they bring an orange juice!!!!!! Sick and tired of these arrogant staff acting like they own the place. For a Melia hotel this is absolutely disgraceful. Ruy de Oliveira get back to hospitality school and learn to be polite to customers.
The room was nice, but stay away from The RADIO ME Madrid Rooftop Bar. Asked a couple times for help and was just told one minute. Then the waiter took the order of the table seated after us. Decided to leave after a half hour of never having our order taken. Ruined what would been an otherwise nice hotel stay.
Lugar agradable para beber algo aunque en la terraza exterior es un poco frío si no hace bien (no hay estufas exteriores). hay una terraza interior y zona dentro también. súper buena atención, accedida por el hotel.
En la Plaza de Santa Ana, con increíbles vistas, se encuentra esta lujosa terraza de diseño decorada con mucha gurú y sencillez, muy bien servida y con una buena variedad de cócteles y bourbons y bebidas bien servidas con una música muy agradable, y un público en su amplio exterior con sello de turismo de nivel y calidad.