Bojangles - Madison

The food at this restaurant is excellent and the customer service is outstanding. I want to give a special mention to Lilah for her efficiency, positivity, and friendliness. She handles pressure well and stays calm, cool, and collected.

The Cajun Chicken Fillet Biscuit was delicious! The service was fast and had no issues whatsoever. In and out in a jiffy.

Make sure you check your chicken! We came to order tenders for a quick snack but waited almost 30 min at the window just to go all the way home and find this.

The service at this restaurant is very slow and the servers are not attentive. I understand that fulfilling large orders is important, but if all I wanted was a sausage biscuit, bo rounds, and a drink, I don't see why I needed to wait 15 minutes. It would be more efficient to prioritize small orders and keep the line moving to reduce the wait time for everyone.

Completely raw chicken in my chicken biscuit. Read many reviews after the fact and saw several others had the exact same experience with this location. Strongly suggest choosing another bojangles location.