Jimmy John's - Macon

The curbside app never seems to work. Today was the third time I tried to get the i'm here without answer and finally had to call the load. I ordered a sandwich with two items that was clearly on the inset and sticker on the pocket, and the hired said it over the phone, but as my daughter opened the sandwich both items were missing from the sandwich. there is no excuse to miss this. the load was not excessively busy, but how hard is it to look quickly over the sticker to make sure that article is correct before putting it in the pocket. I'm not sure if I'm going to order here again, as they consistently order simple commands. that's not the first time that this happened to me. they also shorten us on the amount of meat. they see through discs and only two crazy thin discs on each half. definitiw the price also with a deal not worth.

I don't normally have a bad experience at Jimmy John's, but today was the exception. I ordered for 6 people online. 2 of us ordered turkey. When my order was confirmed, turkey was listed on our sandwiches. When I called to see if the order was ready for pickup, nobody advised me anything was different about my order. When my employee went to pick up the order, he said there was a big sign on the door stating they had no turkey. But he didn't know that 2 of us ordered turkey. So when the order got back to our office, the 2 of us who ordered turkey got ham instead. Since neither of us eats pork, our sandwiches were tossed and we did without lunch. Waste of time and money.

I would like to try Jimmy John's, but I don't know if I will because of so much negative feedback from other coustomers experience. Maybe one day I will give you a try. It may help if you have a employee workshop to teach your employees about coustomer interaction.

Thank you to the owner for reaching out to me today about a situation that happened Sunday and handling it in the proper manner and for also supporting the service dog community

The tall Black guy who was supposed to have my sandwich finished before i arrived considering i ordered online 15 minutes before arriving but he didn't so I waited about 10 minutes after arriving{no one waiting in line} to get my order was he was unfriendly and acted as though he didn't want to serve me i suppose i wasn't the right color. The food was ok thus the 3 stars. Ia noticed that someone on these reviews keep saying share your feedback with the owners. Heck just fix problems its apparently the helpers there.