Dunkin' - Lynn

Coffee and prices are decent. the personal has made a great job to get our order out even if it was filled.

A reusable unbranded (yeti) becher would not refill. it claimed that it was the social policy. otherwise like all the others dunks. I'm just going somewhere.

Here, because they take their time, I often find that when I ask for six pumps, I leave satisfied with the usual four, thanks to their good technique. The staff is also quick and friendly, which adds to the overall experience.

I went in here today after ordering via the app at a different Dunkin donut location. While attempting to cancel my order on the phone with the place that I mistakenly ordered my coffee, the employees (all 5 or 6 of them) were yelling and screaming to one another jumping up and down with excitement. (the only reason I am giving this 2 stars and not 1 is because they were laughing and I am if nothing else, appreciative the energy was positive).After I voicing my apologies to the woman on my phone who could not hear me, of it being super loud (where I was), I was then told out of nowhere that “if (I) didn’t like it that I could get out and not come back!)Um, what??!! I mean, this was said indirectly to me and actually to the other employees about me but loud enough so I could hear crystal clear and when I looked up, the woman had a very disgusted (almost mean) look on her face staring right at me (this person was not working the register.)I am no Karen lol, but I’ve worked in Customer Service my whole life and while I don’t believe I am owed any special treatment as a paying customer I do believe at the very least I should be treated without disrespect first thing in the day.The comment wouldn’t have been taken so cruely either had it not been for the look I was given. Super unprofessional and classless.I just don’t see how people who do not hold an understanding for basic human decency would choose a job where they work with people.My advice would be to lighten up a little bit and understand that most people coming in for a coffee are doing so to start their day and no one wants to start their day being treated rudely by an absolute stranger for absolutely no reason.

Worst DD I have been in the service sucks and the orders are wrong or missing Slow and unprofessional. Staff is moody too.