Wendy's - Ludlow

Absolutely vile. The most stale thing I’ve ever seen in my life. Even better than that, nobody answers a phone. Disgusting food and even worse customer service.

Really rude service remember when that place open it was good

The only thing I can count on from here is that they will screw up my order. Stopped going here for 8+ months because of this but thought I’d try it again, which was a mistake. I’m thoroughly impressed hy their ability to mess up orders so consistently. A waste of time and money.

Today, when we ordered kids meal. We chose for toys not games, yet they gave us games anyways. We went back to ask for toys or anything else, girl denied by saying that they have nothing to substitute, my wife told them, on app we could see there are options, she denied saying, she doesn’t know mobile app.Early I went inside for the order, I had to stand for a long time just to here my answer.Second time when we went, we saw a guy standing next to drive thru for 10 minutes just to place order in drive thru. Only our two cars were there, yet 4 or 5 workers were inside and were taking as long time they could.I really prefer Wendy’s over McDonald. Yet in this area I have to give credit to MacD. You won’t have to wait over 2 minutes. Even Burger King, bad fast food delivers fast service than Ludlow s Wendy’s.And one time we could smell, cologne in our food. That’s violation of GMP (Good manufacturing Procedure) in food industry. Looks someone touched our food. Really bad Wendy’s.

Ordered online, 4 people are working. It’s 5:15 at night. Asked for no tomato (allergic) they put tomato on it. Didn’t get bbq sauce with my order when I asked for it twice. Not only that, the attitude when I went in was BAD. They are basically all standing around not doing anything. One is sitting down in the booth on his phone but then goes back on the floor. Then he goes back to sitting in the booth on his phone. I asked for help finally after I was standing there 4 minutes. Minimum wage minimum effort I guess. Took them 10 minutes to remake my order. Do not come here. I’m not coming here again.