Arby's - Lowell

I went to Arby's but they were out of bread for the Turkey Bacon sandwich, so I opted for the buffalo chicken sandwich instead. Unfortunately, it came drenched in enough buffalo sauce for five sandwiches, which was overwhelming. The chicken was sliced so thin that it barely resembled what was shown in the pictures—only about the thickness of a magazine. Given that there's a Culver's nearby, I can't recommend Arby's anymore. At $12 for the meal, it felt pretty overpriced for what I received. If the food actually looked like the photos, it might have been worth it. I ordered takeout.

Service: Takeout Meal type: Lunch Price per person: $10–20 Food rating: 3 Service rating: 3 Atmosphere rating: 4 Recommended dish: French Dip

I ordered a classic cheesesteak to take home, and it was missing the most important ingredient: the steak! Just a cheese sauce and peppers didn’t cut it. How do you forget to include the steak in a cheesesteak?! On top of that, they don’t have the baked potato that they’re currently advertising on TV, and they’ve downsized their fish sandwich (not sure if it's still on the menu). Plus, they seem to have stopped offering onion rings altogether. I used to enjoy this restaurant, but after several disappointing visits in a row, I’m done. Service: Takeout.

They did get my sandwich right. Except for the lettuce that wasn't even brown, it was black and slimey. The floor was so sticky that I thought we were at IHOP. Super slow service. Service: Dine in Meal type: Dinner Price per person: $10–20 Food: 1 Service: 2 Atmosphere: 2

As a former Arbys employee I know what the standard is supposed to be. On multiple occasions I have been served food that I can tell by taste and texture that it has sat past its expiration time. Like the mozzarella sticks I was given today. I’ve gotten a raw chicken sandwich in the past as well. Service: Take out Meal type: Lunch