Fleur De Tea

Walked inside to shop for a gift (12/20/23); the two employees behind the counter didn 't look up from their phones to offer any help until several minutes of browsing the tea selection. One employee even laid her head down on the counter while loudly scrolling TikTok. Once we selected two teas to purchase (one bag and one tin) we took them to be rung up where the employee struggled to find the prices; they were not listed on the packaging nor the shelves. The employee looked for several minutes, even waking up the other employee from her service counter nap to aid her, before shaking the tin and typing in a price. To my astonishment the total for these two items neared $60. When we asked the employee to verify this was the correct price she stated, it is priced by ounces. There was no label stating what this item weighed, there was no scale, it seemed as if the employee rang up the items based in pure estimation and made up a price. Needless to say, these items were not purchased.I hope this small business is able to survive but I doubt it will if they do not retrain or hire employees that want to be there and provide somewhat quality customer service. Just based off the one encounter I am surprised this business has survived thus far in an uppity area such as Norton Commons.

I tried the cherry hot tea and was WOW'd by this tea! It is the best tea and it does not taste artificial as other teas. I love the ambiance. Very zen-filled environment.

Absolutely the worst service I've experienced in a long time. I went to the shop to buy some tea as a gift for a friend. No prices or descriptions of the teas for sale. The girl at the counter was just shy of rude repeatedly telling me the price depended upon the blend and how many ounces of tea was in the container. I handed her a container and she couldn't find a price. It was utterly ridiculous and a shame since I can walk to this store. I cannot recommend this place to anyone. Afterward I went to the Louisville Tea Company in Lyndon and they were very helpful and absolutely lovely.Parking: Right in front of the store.

I am slightly obsessed with this place. They have wonderful and Unique Blends of tea. I had the wildly refreshing strawberry basil tea. It was great for a hot day and you can buy some fresh blend teas to take to brew at home. This is a great place for 1st date, friend catch up, small business meet up. It has plenty of seating. Beautiful and open atmosphere with a great team of workers. Plus it rest in the northern commons which has planty of resturants, bars, shops, and a park near by.

Everything was really great.Kid-friendliness: Had clean music and everyone was nice.