The Nook At Sls Beverly Hills

We enjoyed the dineLA menu and service was exceptional. Always a winning meal/experience

On Jan I made a reservation for a party of for an afternoon tea which took place on Sat, Jan On Jan I called to update my reservation to people but host said she was only able to accommodate people which I accepted. Shortly after, I received an email notification of the change in reservation. Despite all of those efforts, the preparation for this party of was so unacceptable and inadequate. I had high expectations but quite disappointed and this view was shared amongst all of my guests. Due to the amount of people in our party, we had to sit on high chairs with marble top tables. I knew this coming in because the host had informed me about it during the reservation process. Everything was fine up until the time for us to select from the Prix Fixe Afternoon Tea Menu. Three of the teas from the menu were unavailable to be selected from because they ran out and there was only one waitress to take orders from all of us. The waitress, however, didn’t make notes of who was ordering what, so the distribution of the tea was in such chaos because the other servers were not made aware of our selections. They came out and asked us who was ordering what. Who has the Imperial Earl Grey, Chamomile, and so on Additionally, the reservation was for people, however, they didn’t have enough tea pots for all of us!!!! There were tea pots, and other teas were placed in what looked like coffee serving carafes but I was glad that they were double walled to keep the tea warm. At first I thought they placed hot water on the table for refills which they should never do, so I asked the waitress, she said they were running out of tea pots so they had to put it in there. Shouldn’t they had informed us in the beginning that they were low on teapots so we are aware and don’t order them? I am very very sad and disappointed , perhaps, feel insulted that it didn’t live up to the brand, Jose Andres. There are characters limits otherwise I would go on

Staff was not attentive. Caviar was fishy. We had to ask for water times, before receiving any

Tres is a great idea and the room is nicely done (though a bit bright with the lighting). The food is tasty. But none of that matters if the service is poor. I had a reservation on a Thursday night. There was no one there to greet me for five minutes. A waiter eventually came by and told me to sit wherever I wanted. No one came by for another minutes no water, no waiter, no one. When they finally came by, it took forever to receive our drinks. Once the food arrived, again, there was no one checking on the table for long periods. Our waiter told us that he would be gone for minutes (presumably on break). That's fine, but NO ONE came by while he was gone. minutes. No one. I could not recommend the restaurant, despite the fact that the food was really good

Our experience at Tres was disappointing. I dined there with a group of five for Christmas dinner. The restaurant was short-staffed, resulting in slow service and disorganized food delivery. For instance, our ceviche was served without the accompanying banana chips until we were nearly finished with the dish. We were also promised bread rolls at the start of the meal but only received them after we complained, and halfway through our entrees. The seating arrangement was also subpar, with a low table and a small couch that was uncomfortable and not suitable for a restaurant setting. Overall, the poor service and uncomfortable seating made our meal a less than enjoyable experience.