Border Grill Downtown La - Los Angeles

The atmosphere is so sad and felt old and stale. we went as fast as possible. I just wish we hadn't ordered and had just left.

We were a group of 7 and sat outside. The restaurant was not busy and that should have been our clue. It took at least 10 minutes before our waiter came by. It took us a couple of times of flagging down our waiter to finally get water. When we were ordering, one person requested their meal without peppers and the waiter said the chef would not modify the menu. When she asked to speak with the chef, the waiter refused. I wish we would have all walked out. The food was mediocre. Will not be back.

Great tamales. Not your usual Mexican recipes. Very fresh and authentic.

The tapas took almost an hour to get to us. They ran out of champagne. Though our waitress was great, they were WAY understaffed and seemingly way behind in the kitchen, despite not being busy at all. The worst part: the food wasn't that great for all of that wait. Very sad, as they have vegan items.

We arrived on 02/15 early to our dinner reservation and sat at the bar service was slow which wasn’t a problem until we finally were seated. Once seated no one attended is for at Least 20 mins and only after we asked to be serve. In addition we waited a very long time for our entree’s. We had to ask for water multiple times and just felt that we were being neglected. We Watched other tables be served promptly and with a sense of urgency without an apology. I’ve been in the service industry for 21 years and I rarely right a negative review as I understand the challenge of working with the public but I felt compelled to do so this time. I write this in the hope that management and ownership makes necessary changes so this doesn’t happen to anyone else, best of luck.